Error "Attempted to read or write protected memory. This is often an indication that other memory is corrupt."

Products: ScanFlowSore, DigiDocFlow, SimplifyScan and SmartOfficeScan

Problem:
When converting a document this error will occur in the eventview.

Cause:
The software is trying to use memory which is not available causing this error to occur. In most common cases it concerns a server with low psychical memory. Our service requires about 300 to 400MB of memory. When the server has low memory it might be passing its limit. Also servers that have other memory consuming software running might cause our process to try to use memory which is not available anymore.

Solution:
Make sure the server has sufficient memory for the process. Refer to the Installation guide on server recommendations and check how busy the server is during normal working hours.

TechNote Number: 6244 Published: 10/23/2009 Last Modified: 10/23/2009

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